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Frequently Asked Questions

When should I place my Holiday gift basket order/s?

You may buy now, for future delivery!

2015 suggested dates to place your Holiday orders before/no later than:
(based on shipping destination):

Newfoundland DEC 14TH
British Columbia DEC 15TH
Manitoba, Saskatchewan & Alberta DEC 16TH
Nova Scotia, New Brunswick & PEI DEC 17TH
Quebec & Ontario DEC 21ST
City of Montreal DEC 22ND (BY NOON EST)
West Island DEC 23RD

Do you have multiple locations? Where is/are my basket/s shipped from?
We presently only have one location, however free shipping on all our gift baskets is offered to you to send your gift orders across Canada!

Gift with a Basket is specifically located in the West Island area of Montreal. We can hand deliver to certain areas of the city and ship (at no additional cost) with Canada Post Expedited ground parcel service.
Is/are my gift basket order/s processed immediately?

Depends when you place your order and when you wish for it to be delivered.

If you've requested to ship your order right away, we will process your order as fast as humanly possible. As we ship from Montreal, transit times needed will vary:

Approximate transit times across Canada are listed below:
(the day your order is shipped is considered day 0)

(NOTE: ORDERS PLACED AFTER 2PM EST, ON WEEKENDS OR STATUTORY HOLIDAYS WILL COUNT AS ORIGINATING THE NEXT BUSINESS DAY.
 **THESE TRANSIT TIME RANGES ARE THE NORM, BUT THE ODD TIME IT IS POSSIBLE YOUR GIFT COULD ARRIVE A FEW DAYS EARLIER OR LATER WHEN BEING SHIPPED). PLEASE ALLOW 1-2 DAYS FOR ORDER PREPARATION DURING THE HOLIDAYS.

Province – Approximate Transit Days
Quebec & Ontario 1 – 3 business days
Nova Scotia, New Brunswick & PEI 2 – 4 business days
Manitoba, Saskatchewan & Alberta 3 – 6 business days
British Columbia 4 – 7 business days
Newfoundland 5+ business days


Faster transit time to major cities, longer transit time to more rural areas.
Canada Post's Xpresspost service is available at an additional charge of 15$ for gift baskets being delivered in Quebec & Ontaro.

Can you guarantee exact delivery times or dates?
NO. WE CAN NOT GUARANTEE EXACT DELIVERY DATES/TIMES, BUT WILL SHIP YOUR GIFT WITH EVERY EFFORT (IN ACCORDANCE WITH CANADA POST'S TRANSIT TIME) FOR YOUR GIFT TO ARRIVE ON OR AS CLOSE TO THE PREFERRED DELIVERY DATE AS POSSIBLE.
How do I indicate my preferred delivery date?
Upon check out select the day you would like your gift delivered and we will make every effort for your gift to arrive on-time (monday-friday excluding holidays) *Weekend gift basket delivery is available to certain areas of Montreal (please call 1-888-631-4333 or email us for more information).
Can you deliver gift baskets to hospitals
No, we do not deliver to hospitals (unless the recipient is a staff member).
Do I need the full delivery address where I would like to send my basket?

Yes, please verify and provide complete addresses along with the recipient’s telephone number. Addressing errors can lead to transit delays and unnecessary additional fees/charges.

You can visit www.canadapost.ca to verify your address information, i.e postal codes etc.

What happens if no one is home when they try to deliver my gift?
We highly recommend you send your gift to a business address or address where there will be someone there to accept it.

 **If your recipient is not home Canada Post will leave a notice card, where they can then pick-up the parcel (usually very close by) from their local post office outlet. Canada Post does not make multiple delivery attempts nor redirect parcels. It is the customers responsibility to please make sure you provide the correct delivery address information.

You can visit www.canadapost.ca to verify your address information, i.e postal codes etc.

Do you offer free shipping everywhere in Canada?
We offer free shipping on gift basket orders over $100 for delivery to Quebec, Ontario, New Brunswick, Nova Scotia, and Prince Edward Island ($5 flat rate shipping applies to all other orders)  - You can choose to have your gift delivered across Canada with the exception of the North West Territories, the Yukon and Nunavut and certain remote locations which may require additional shipping fees. Please call or email to discuss.
More information, restrictions, and regarding returns.

We hand deliver (certain areas of Montréal) and ship using Canada Post Expedited ground parcel service. Deliveries are made Monday to Friday only (excluding Canadian postal holidays). *Weekend delivery is available to certain areas in Montreal (please call or email us for more information). Deliveries to most major cities in Quebec and Ontario will arrive in 1-2 business from the day your gift is shipped (day 0). However, we cannot guarantee it will not take longer especially during peak holidays ( Mother’s Day, Christmas, Valentine’s day, Easter etc…) and due to weather conditions or incorrect address information etc.

Please verify that the recipient's address is entered correctly. If your package is returned to us you will be charged for return shipping fees and a shipping charge to send out your order again. If you choose not to resend your package you will be refunded for the gift less the original and return shipping fees plus a 25% restocking fee.